Free Shipping Available

Customer Success Specialist

At Gleamin, we use the power of superfoods to enhance beauty and empower life. Our clean, nature-rich products are carefully formulated to enrich a state of liberty into our community. 

Gleamin Inc. was founded in 2018 by CEO Jordan Smyth. As a modern company, we alleviate the stress of the traditional ‘office life’ through 100% remote work while having the benefits of a geolocated team HQ in Los Angeles. All team members have freedom to manage their workday and workload in the way they find most productive and rewarding. We have a range of perks and benefits that help employees live their best work life.

Due to fast growth, we are now looking for a talented and motivated full-time Customer Success Specialist to deliver outstanding service and community happiness. This person must possess excellent written skills, and be fantastic at helping people in a time-effective manner. 

As a Customer Success Specialist, you will work closely with the CEO, other customer success specialists, the brand director, the community, and the retention manager to support Gleamin’s customers.

Responsibilities:

As Gleamin’s first full-time customer success hire, you will be a core part of Gleamin’s customer success team. You will:

  • Be the eyes and ears of Gleamin’s customers, empathizing every aspect of the customer experience and putting customers first
  • Be responsible for supporting customers across email and social
  • Field and redirect incoming queries for the company across email, social, and calls 
  • Unearth customer feedback and insights in a manner that allows the company to improve our product and processes
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
  • Craft customer success assets, including support documentation and saved replies 
  • Improve customer support documentation and knowledge flows, including regularly updating our FAQs and help center
  • Be obsessed with customer support response times and achieving positive customer support ratings
  • Follow brand guidelines and editorial style guides, ensuring adoption and consistency

Requirements:

  • Direct experience in a customer success or support role, ideally in the beauty or tech industry
  • Calm, diplomatic, and patient communication style that handles uncertainty and pressure well when dealing with customers
  • Proven track record of getting stuff done, preferably in a remote work environment
  • Proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Excellent organizational skills, be a productivity hacker
  • High attention to detail and a lover of problem-solving
  • Be fantastic at dispute resolution and getting to the crux of any issue
  • Outstanding written communication skills
  • Be tech-savvy with experience in social media platforms, remote tools (e.g. Slack and G Suite), and online work processes

Application:

  • Please record a five-minute video sharing a bit about yourself, your professional experience, personal passions, and why you're interested in Gleamin's mission and this role
  • Please send the link to the video (it can be unlisted/private) through to admin@gleamin.com along with your LinkedIn URL, resume (if you don’t have LinkedIn) professional website (if you have one), and any public social channels you’d like us to check out.