Frequently asked questions

Our products are proudly made in both the USA and Canada, using globally sourced components and ingredients.

Yes! 🐰 We’re proud to be Leaping Bunny Certified. That means neither our ingredients nor our final products are ever tested on animals.

Yes! 🌱 We’re proud to be 100% vegan and never use any animal-derived ingredients in our formulas.

• Shelf Life (if no EXP date): For products without a printed expiration (such as our Serum), the shelf life is about 12–18 months from the manufacture date.
• After Opening: Look for the PAO (Period After Opening) symbol — shown as an open jar with a number (e.g., 12M) — this will tells you how many months the product is best used within after opening.
• Bar Soap: Our Body Bar does not carry an expiration date, as solid soap remains stable and effective long term when stored properly.

You can check your order status through the shipping confirmation email or by logging into your Gleamin account. Still need help? Reach out to us at support@gleamin.com, and we’ll be happy to update you.

Most U.S. orders ship within 5–7 business days, and you’ll receive tracking information as soon as your order is on the way. Deliveries to Hawaii, Alaska, and Puerto Rico may take a few extra days.
International orders take 2–3 business days for processing and typically 5–7 business days in transit, depending on customs clearance and local couriers. You’ll receive a delivery estimate at checkout and a tracking link once your package ships.

Absolute radiance! The results can vary from person to person. However, to get an idea of the results you can expect, you can review some customer results on this page. We also offer a money back glow guarantee on all of our products. If you are not satisfied with your purchase, you can contact us here for a full refund.

Our products are proudly made in both the USA and Canada, using globally sourced components and ingredients.

Each batch has its own unique date coding, printed on the bottom of the bottle or outer box:

• Manufacture Date: Shown as a lot code in the format [Letter + MMDDYY]. Example: B061225 = June 12, 2025.
• Expiration Date (if printed): Shown as EXP MMYY. Example: EXP 06/28 = Expires June 2028.
  For products without an expiration date (such as our Serum), the shelf life is about 12–18 months from the manufacture date once opened.

We’re deeply committed to Vitamin C because it's a proven, timeless ingredient that effectively tackles pigmentation, dark spots, and uneven skin tones. Our dedication stems from its vast evidence of efficacy, allowing us to create potent, stable formulations up to 15% concentration. Vitamin C is at the heart of our skincare philosophy, ensuring our products deliver tangible results and embody our mission to provide advanced, nature-fueled solutions for brighter skin and spirits.

We ensure stability in our Vitamin C products by formulating with stable Vitamin C derivatives, utilizing a blend of different forms of Vitamin C, and incorporating botanical-based sources rich in Vitamin C. Additionally, we carefully balance our formulations to maintain efficacy and stability, ensuring that our high concentrations of Vitamin C deliver potent benefits without degrading over time.

Yes! 🐰 We’re proud to be Leaping Bunny Certified. That means neither our ingredients nor our final products are ever tested on animals.

Yes! 🌱 We’re proud to be 100% vegan and never use any animal-derived ingredients in our formulas.

Yes, our products are gluten-free.

Yes — our Mask, Serum, Cleanser, Moisturizer, Oil, and Intimate Serum are all free from added or artificial fragrance. Any scent you may notice comes only from the natural ingredients.

We do plan to launch a fragranced body collection in the future, and those products will be clearly labeled to avoid any confusion.

Yes — our products are formulated without sulfates, phthalates, parabens, PEGs, ethanolamines, or drying alcohols.

Most of our products are silicone-free. The only exceptions are our Advanced Brightening Moisturizer and Intimate Serum, which currently contain silicones. Silicones are safe and widely used in skincare to create a smooth texture and lock in hydration, but we understand some customers prefer to avoid them. For that reason, we are actively working on reformulating our Moisturizer to be silicone-free.

Many of our products are fragrance-free and dermatologist-tested for sensitive skin, while others are awaiting testing but have been formulated to be gentle and suitable for sensitive skin. Here’s a breakdown:

• Fragrance-Free & Dermatologist-Tested (HRIPT sensitive skin safety test completed and proven safe for sensitive skin)
  • Vitamin C Clay Mask
  • Supernutrient Oil
  • Superactive Serum
  • Advanced Brightening Moisturizer
  
• Fragrance-Free (Not Yet Tested)
  • Clarifying Brightening Cleanser
  • Illuminating Brightening Serum 
•  These are formulated without fragrance and designed to be gentle, but they have not yet undergone dermatologist testing.
  
• Fragranced Products
  • Glow Body Bar
  This product is formulated for daily use, but since it contains fragrance, we recommend patch testing first if you have very sensitive skin.

Because every pregnancy is unique, we always recommend consulting with your doctor before introducing any new skincare. Some of our products contain ingredients — such as salicylic acid (in our Clarifying Brightening Cleanser) and retinoids (in our upcoming body cream) — that are generally not recommended during pregnancy or nursing.

You can find the full ingredient list on each product page, which you can share with your doctor to determine what’s best for you.

Think of it as your glow-getting routine: 

Cleanser → Mask (2–3x/week) → Serum → Moisturizer → Oil ✨

For best results:

1. Cleanser – your daily reset, morning & night.
2. Mask – your 10-minute glow boost, 2–3 times per week after cleansing.
3. Serum – your daily treatment step (right after cleansing or masking).
4. Moisturizer – your everyday hydration hug, layered after serum.
5. Oil – your final glow-locking seal.
   

P.S. Our Intimate Serum can be used daily on intimate areas and underarms.

You received the right product! We recently updated some of our product names to better reflect what they do, but the formulas are exactly the same. While we finish updating our packaging and website, you may see both names in circulation. Here’s a quick guide:

• Vitamin C Treatment Mask → Vitamin C Clay Mask
• Advanced Energy Cream → Advanced Brightening Moisturizer
• Vitamin C Active Cleanser → Clarifying Brightening Cleanser
• 15% Vitamin C Superactive Serum → Superactive Serum
• 3% Supernutrient Oil → Supernutrient Oil
• Vitamin C Illuminating Intimate Serum →  Illuminating Intimate Serum

We promise that every jar is filled to the exact weight listed on the label. Because our formulas are whipped and creamy, they may shift or settle during shipping, creating the appearance of extra space. Rest assured — you’re receiving the full product amount.

Placing an order with us is easy! Here's how:

1. Browse our website and select the products you would like to purchase.

2. Add the products to your shopping cart by clicking on the "Add to Cart" button.

3. Once you have added all the products you want to purchase, click on the shopping cart icon located on the top right corner of the website.

4. Review your order to ensure that everything is correct and then click on the "Checkout" button.

5. Fill in your shipping and billing information and select a shipping method.

6. Review your order again and click on the "Place Order" button.

7. You will be directed to our secure payment gateway where you can complete your purchase using your preferred method of payment.

If you have any questions or concerns regarding the ordering process, please contact us through our website's contact form or by sending an email to support@gleamin.com, we will be happy to assist you.

Our warehouse begins processing orders quickly, so we’re generally only able to make changes (such as address updates or quantity adjustments) within 1 hour of checkout. After that, we’re unable to cancel or edit the order.

If you need help, please reach out to our Customer Success team at support@gleamin.com — we’ll do our best to assist.

You can check your order status through the shipping confirmation email or by logging into your Gleamin account. Still have questions? Reach out to us at support@gleamin.com and we’ll be happy to help.

Most U.S. orders ship within 5–7 business days, and you’ll receive tracking information as soon as your order is on the way. Please note that deliveries to Hawaii, Alaska, and Puerto Rico may take a few extra days due to longer transit times.

Yes! All international orders are shipped via Passport Priority Duties and Taxes Paid, in partnership with local carriers.

International orders typically take 2–3 business days for fulfillment and 5–7 business days for delivery. Please note that exact delivery times may vary depending on customs clearance and local courier processing.

All international orders are shipped via Passport Priority Duties and Taxes Paid, in partnership with local carriers. At checkout, you’ll receive a personalized delivery estimate based on current transit times for your location. Once shipped, you’ll be provided with a tracking number for full visibility of your package’s journey from our U.S. warehouse to its final destination.

All international orders are shipped viaPassport Priority Duties and Taxes Paid, in partnership with local carriers. Your price at checkout will reflect this.

We accept a variety of payment methods to make your checkout experience as smooth and convenient as possible. We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Amazon Pay, AfterPay and other forms of payments offered by Shopify Checkout.

Please note that availability of payment methods may vary depending on your location, and we recommend checking at the time of checkout for more information. If you have any questions or concerns regarding payment options, please contact us through our website's contact form or by sending an email to support@gleamin.com, we will be happy to assist you.

Our shipping cost is dynamic throughout the year. This depends on time of year and market fluctuations. To see the current shipping cost, add your products to cart and click 'Checkout'. Once you've completed your shipping information our website will provide a most up-to-date shipping rate for your order.

Follow us on Instagram, TikTok and Facebook (@gleamin) or join our newsletter so you can stay updated about our latest promotions and exclusive deals!

Please contact us at support@gleamin.com with your order number and tracking information. We’ll help you sort this out promptly.

If your order arrives damaged or incorrect, please contact us immediately through our website's contact us form or by sending an email to support@gleamin.com. We will do our best to resolve the issue as quickly as possible. Please provide us with your order number and photos of the damaged or incorrect items. We may ask you to return the damaged or incorrect products and we will either send you a replacement or process a refund for you. Our priority is to make sure that you are satisfied with your purchase, and we will do everything we can to address any issues with your order.

We don’t offer direct exchanges, but you’re welcome to return your unopened product within 30 days of purchase for a refund. Please see our Refund Policy for details.

Of course! We have a page dedicated to our Refund Policy, you can read it here and how to submit a request.

We’re sorry for the inconvenience. Our team strives to respond to all inquiries within 24 hours, Monday–Friday during business hours. In some cases, our replies may land in your spam or junk folder, so please check there first. If you still don’t see a reply, feel free to reach out again at support@gleamin.com.

Gleamin Inc. is headquartered in Los Angeles, California. Our mailing address is: 113 N San Vicente Blvd, Suite 337, Beverly Hills, California 90211-2329, United States.

We currently do not have any retail stores or pop-up locations. You can subscribe to our mailing list to be notified if this changes.

Gleamin was founded in 2019 by Jordan Smyth.

"Skincare is my personal mission, born from my own struggle with rosacea. As a kid, I faced tough times with visible blood vessels and a constant red flush on my face, which really hit hard in high school when the comments started. Fed up, I searched for answers and found not just aloe vera for short-term relief but also treatments like vascular laser therapy and ETS surgery. This surgery was a life-changing moment, balancing my body’s response to stress.

My journey led me to discover a popular DIY solution on YouTube – a Turmeric and Aloe Vera mask. Realizing this trend, combined with my passion for business and a deep commitment to being accountable for my own success or failure, inspired me to create our Vitamin C Clay Mask. This was our first step in offering a safe, effective product without the risks of homemade mixes, that addresses the needs for brighter, more even skin.

We’re so proud to have helped hundreds of thousands find confidence in their skin, focusing on the best solutions for pigmentation with our Vitamin C-enriched products." - Jordan Smyth, Founder/CEO

To ‘Gleam’ means being the best you can be. That's what we want to help people do.

We believe that beautiful, healthy skin should be accessible to everyone. That’s why we specialize in addressing pigmentation and simplify advanced skincare solutions, making them easy to understand. Our focus is on harnessing the power of nature combined with the latest scientific advancements to create products that not only nourish the skin but also promote overall well-being.