Frequently Asked Questions
Frequently Asked Questions
See answers to our most frequently asked questions. Can't find what you're looking for? Contact us here.
Most Popular
Where is Gleamin made?
We are proudly manufactured in Texas, United States.
How long will it take for my order to arrive?
Typically 2 - 4 days after it’s dispatched from our warehouse but please refer to our Shipping & Delivery details page for updated estimated delivery time.
What results can I expect from using your products?
Absolute radiance! The results can vary from person to person. However, to get an idea of the results you can expect, you can review some customer results on this page. We also offer a money back glow guarantee on all of our products. If you are not satisfied with your purchase, you can contact us here for a full refund.
Formulation Philosophy
Why is Gleamin so passionate about and committed to Vitamin C?
We’re deeply committed to Vitamin C because it's a proven, timeless ingredient that effectively tackles pigmentation, dark spots, and uneven skin tones. Our dedication stems from its vast evidence of efficacy, allowing us to create potent, stable formulations up to 15% concentration. Vitamin C is at the heart of our skincare philosophy, ensuring our products deliver tangible results and embody our mission to provide advanced, nature-fueled solutions for brighter skin and spirits.
How do you ensure stability with your Vitamin C products?
We ensure stability in our Vitamin C products by formulating with stable Vitamin C derivatives, utilizing a blend of different forms of Vitamin C, and incorporating botanical-based sources rich in Vitamin C. Additionally, we carefully balance our formulations to maintain efficacy and stability, ensuring that our high concentrations of Vitamin C deliver potent benefits without degrading over time.
Are your products cruelty-free?
Yes, all our products are cruelty-free.
Are your products fragrance-free?
Yes, our products are free from artificial fragrances.
Are your products good for sensitive skin?
Yes, our products are formulated to be gentle and suitable for sensitive skin.
Are your products gluten-free?
Yes, our products are gluten-free.
Are your products sulfate-free?
Yes, our products are sulfate-free.
Orders, Payments, & Refunds
How do I place an order?
Placing an order with us is easy! Here's how:
1. Browse our website and select the products you would like to purchase.
2. Add the products to your shopping cart by clicking on the "Add to Cart" button.
3. Once you have added all the products you want to purchase, click on the shopping cart icon located on the top right corner of the website.
4. Review your order to ensure that everything is correct and then click on the "Checkout" button.
5. Fill in your shipping and billing information and select a shipping method.
6. Review your order again and click on the "Place Order" button.
7. You will be directed to our secure payment gateway where you can complete your purchase using your preferred method of payment.
If you have any questions or concerns regarding the ordering process, please contact us through our website's contact form or by sending an email to support@gleamin.com, we will be happy to assist you.
What forms of payment do you accept?
We accept a variety of payment methods to make your checkout experience as smooth and convenient as possible. We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Amazon Pay, AfterPay and other forms of payments offered by Shopify Checkout.
Please note that availability of payment methods may vary depending on your location, and we recommend checking at the time of checkout for more information. If you have any questions or concerns regarding payment options, please contact us through our website's contact form or by sending an email to support@gleamin.com, we will be happy to assist you.
How much does shipping cost?
Our shipping cost is dynamic throughout the year. This depends on time of year and market fluctuations. To see the current shipping cost, add your products to cart and click 'Checkout'. Once you've completed your shipping information our website will provide a most up-to-date shipping rate for your order.
Are there any discounts available?
Follow us on Instagram, TikTok and Facebook (@gleamin) or join our newsletter so you can stay updated about our latest promotions and exclusive deals!
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately through our website's contact us form or by sending an email to support@gleamin.com. We will do our best to resolve the issue as quickly as possible. Please provide us with your order number and photos of the damaged or incorrect items. We may ask you to return the damaged or incorrect products and we will either send you a replacement or process a refund for you. Our priority is to make sure that you are satisfied with your purchase, and we will do everything we can to address any issues with your order.
Can you explain your refund policy or money back guarantee?
Of course! We have a page dedicated to our Refund Policy, you can read it here and how to submit a request.
Company Info
Where is Gleamin located?
Gleamin Inc. is headquartered in Los Angeles, California. Our mailing address is: 113 N San Vicente Blvd, Suite 337, Beverly Hills, California 90211-2329, United States.
Does Gleamin have any physical stores?
We currently do not have any retail stores or pop-up locations. You can subscribe to our mailing list to be notified if this changes.
When was Gleamin started?
Gleamin was founded in 2019 by Jordan Smyth.
Why was Gleamin started?
"Skincare is my personal mission, born from my own struggle with rosacea. As a kid, I faced tough times with visible blood vessels and a constant red flush on my face, which really hit hard in high school when the comments started. Fed up, I searched for answers and found not just aloe vera for short-term relief but also treatments like vascular laser therapy and ETS surgery. This surgery was a life-changing moment, balancing my body’s response to stress.
My journey led me to discover a popular DIY solution on YouTube – a Turmeric and Aloe Vera mask. Realizing this trend, combined with my passion for business and a deep commitment to being accountable for my own success or failure, inspired me to create our Vitamin C Clay Mask. This was our first step in offering a safe, effective product without the risks of homemade mixes, that addresses the needs for brighter, more even skin.
We’re so proud to have helped hundreds of thousands find confidence in their skin, focusing on the best solutions for pigmentation with our Vitamin C-enriched products." - Jordan Smyth, Founder/CEO
What does it mean to 'Gleam'?
To ‘Gleam’ means being the best you can be. That's what we want to help people do.
How is Gleamin different from other skincare brands?
We believe that beautiful, healthy skin should be accessible to everyone. That’s why we specialize in addressing pigmentation and simplify advanced skincare solutions, making them easy to understand. Our focus is on harnessing the power of nature combined with the latest scientific advancements to create products that not only nourish the skin but also promote overall well-being.
Need more help?
Let us know your questions, thoughts and ideas via the Contact page. Our support team will get back to you as soon as possible.