Free Delivery Worldwide!

FAQ

Frequently Asked Questions

  • Do your products contain any animal products or by-products?

    Gleamin™ products are 100% vegan friendly/cruelty free, and does NOT contain any animal components and/or by-products.

  • Where is Gleamin™ manufactured?

    All of our products are made and manufactured right here in Australia. Our mission is sourcing the highlight quality local ingredients and shipping is handled directly from our warehouse in, Melbourne, Australia.

  • How long does shipping take?

    Enjoy FREE shipping on us, beauty!

    We use USPS and AUS Post to deliver our parcels to the USA. All orders have a tracking number and shipping takes 3-10 days.

    ALL OTHER COUNTRIES We use DHL and AUS Post to deliver our parcels to all other countries.

    All orders have a tracking number and shipping takes 5-10 days.

  • Are you FDA Approved?

    Yes! All our products are FDA approved. We source the safest and highest quality ingredients to give you the best results for your skin.

  • How long does it take to apply and remove the Clay mask?

    Our simple 3-step process makes it quick and easy - you’ll be done in 10 minutes.

    1. We suggest applying evenly to a freshly cleansed face using the brightening brush provided in the box.
    2. Allow 10 minutes for the mask to fully dry.
    3. Gently remove your mask with warm water and pat dry using a soft, clean towel.
    4. It's Glow Time!

  • Is it suitable for all skin types?

    Yes! Our Turmeric + Aloe Vera Clay Mask is suitable for all skin types. For those prone to oily skin, we recommend to use 1-2 times a week; and those with dry or sensitive skin to use 2-3 times a week.

  • Do your products contain any animal products or by-products?

    All Gleamin™ products are proudly 100% vegan and cruelty free - we love animals!

  • How often do I use the Turmeric + Aloe Vera Clay Mask?

    If you’re prone to oily skin, we recommend to use 1-2 times a week; and for those with dry or sensitive skin we recommend using it 2-3 times a week for best, ongoing results.

  • Am I still able to use this product as my skin gets irritated easily?

    Yes! The Turmeric + Aloe Vera Clay mask is made from the highest quality, natural ingredients, designed to suit even the most sensitive skin. If you’re worried or have specific skin concerns, we recommend consulting with your doctor or testing the mask on a small patch of your skin to see how it reacts.

  • How much is delivery?

    Enjoy FREE worldwide shipping on us, beauty!

  • Do you have any discounts?

    Make sure you’re following us on Instagram and Facebook (@gleamin) and jump on our newsletter list so you can stay updated on our latest offers!

  • Why is the currency displayed in $USD when I checkout?

    As we offer global worldwide shipping and work with Shopify to host our website, our checkout displays in $USD.

  • How do I receive a refund?

    We are sorry to hear that you need a refund! Click here to learn about Refund Policy and how to submit a request.

  • What happens if I do not collect my parcel?

    If your parcel is not collected at the time of delivery, it will be returned to us. If you would then like a refund, we will refund you the amount of your order minus the cost incurred getting it back to us.

  • Will I have to pay duties and VAT charges?

    If you are located in EU, you may receive duty and VAT charges upon import. Gleamin™ has no control over these charges - it is entirely up to the local government / border security and customs office. If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. At that point in time, Gleamin™ agrees to refund your purchase cost (minus shipping cost to and from your country).

  • How long does shipping take?

    Enjoy FREE shipping on us, beauty!

    We use USPS and AUS Post to deliver our parcels to the USA. All orders have a tracking number and shipping takes 3-10 days.

    ALL OTHER COUNTRIES We use DHL and AUS Post to deliver our parcels to all other countries.

    All orders have a tracking number and shipping takes 5-10 days.