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FAQ

Frequently Asked Questions

  • Do your products contain any animal products or by-products?

    Gleamin™ products are 100% vegan friendly/cruelty free, and does NOT contain any animal components and/or by-products.

  • Where is Gleamin™ manufactured?

    All of our products are made and manufactured right here in Australia. Our mission is sourcing the highlight quality local ingredients and shipping is handled directly from our warehouse in, Idaho, United States.

  • How long does shipping take?

    Enjoy FREE shipping on us, beauty! (US Only)

    We use USPS to deliver our parcels within the USA. All orders have a tracking number and shipping takes 2-7 days.

    ALL OTHER COUNTRIES We use DHL and USPS to deliver our parcels to all other countries.

    All orders have a tracking number and shipping takes 3-10 days.

  • How long does it take to apply and remove the Clay mask?

    Our simple 4-step process makes it quick and easy - you’ll be done in 10 minutes.

    1. We suggest applying evenly to a freshly cleansed face using the brightening brush provided in the box.
    2. Allow 10 minutes for the mask to fully dry.
    3. Gently remove your mask with warm water and pat dry using a soft, clean towel.
    4. It's Glow Time!

  • Is it suitable for all skin types?

    Yes! Our Turmeric + Aloe Vera Clay Mask is suitable for all skin types. For those prone to oily skin, we recommend to use 1-2 times a week; and those with dry or sensitive skin to use 2-3 times a week.

  • Do your products contain any animal products or by-products?

    All Gleamin™ products are proudly 100% vegan and cruelty free - we love animals!

  • How often should I use the Clay Mask?

    This depends on what you are trying to achieve! If battling dark spots/hyperpigmentation or acne, we recommend starting with 3 times per week. You are safe to use it everyday if you feel the need. To maintain a healthy glow, we suggest once or twice a week ongoing.

  • Am I still able to use this product as my skin gets irritated easily?

    Yes! The Turmeric + Aloe Vera Clay mask is made from the highest quality, natural ingredients, designed to suit even the most sensitive skin. If you’re worried or have specific skin concerns, we recommend consulting with your doctor or testing the mask on a small patch of your skin to see how it reacts.

  • How much is delivery?

    Enjoy FREE shipping on us, beauty! (US Only)

  • Do you have any discounts?

    Make sure you’re following us on Instagram and Facebook (@gleamin) and jump on our newsletter list so you can stay updated on our latest offers!

  • Why is the currency displayed in $USD when I checkout?

    As we offer global worldwide shipping and work with Shopify to host our website, our checkout displays in $USD.

  • How do I receive a refund?

    We are sorry to hear that you need a refund! Click here to learn about Refund Policy and how to submit a request.

  • What happens if I do not collect my parcel?

    If your parcel is not collected at the time of delivery, it will be returned to us. If you would then like a refund, we will refund you the amount of your order minus the cost incurred getting it back to us.

  • Will I have to pay duties and VAT charges?

    If you are located in EU, you may receive duty and VAT charges upon import. Gleamin™ has no control over these charges - it is entirely up to the local government / border security and customs office. If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. At that point in time, Gleamin™ agrees to refund your purchase cost (minus shipping cost to and from your country).

  • How long does shipping take?

    Enjoy FREE shipping on us, beauty! (US Only)

    We use USPS to deliver our parcels within the USA. All orders have a tracking number and shipping takes 2-7 days.

    ALL OTHER COUNTRIES We use DHL and USPS to deliver our parcels to all other countries.

    All orders have a tracking number and shipping takes 3-10 days.

  • What is your Subscribe & Save service?

    Our Subscribe & Save service allows you to maintain that glow with automatic deliveries. You can schedule your desired frequency and cancel at anytime. The payment will be deducted from your account automatically and the product will be sent. Please note: AfterPay is not available on subscription orders.

  • Can I change the frequency of my subscription?

    To change your frequency, simply email support@gleamin.com and our subscription experts will be right there to assist you.

  • Do I need an account?

    An account is not needed to subscribe to any one of our products, however we do recommend you create one. This will allow simpler management of your subscription.

  • How do I cancel my subscription?

    You can cancel at anytime! Simply email support@gleamin.com and our subscription experts will be right there to assist you.

  • I have an active subscription but didn’t create an account, can I still make one?

    Of course! Just make sure to create the account using the same email address of your active subscription.

Still have questions?

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