FAQ

See answers to our most frequently asked questions. If there is something you still have a question about, use our contact us form.

Most Asked Questions

Where is Gleamin made?

We manufacture in United States, and Australia. After production, our shipping is handled directly from our warehouse in Ohio.

How long will it take for my order to arrive?

You can expect your order to be delivered as follows, based on your location: U.S Domestic: 2-5 days, delivered using UPS or DHL. All international: 7-15 days delivered.

How are your products different from other skincare brands?

Our products stand out from others in the skincare market in a few ways:

1. Expertise in Hyperpigmentation: We have specialized in addressing hyperpigmentation, making advanced solutions simple and easy to understand.

2. All-inclusive: We make beautiful and healthy skin accessible to everyone, not just a select group of people.

3. Natural and Scientifically backed: We harness the power of nature and utilize the latest scientific research to create our products.

4. Customer-centric: We are a Soul-FULL brand that truly cares for our customers and their well-being.

Do your products contain any animal products or derivatives?

Our products are vegan-friendly and cruelty-free. We do not test on animals or use any animal components or by-products.

What results can I expect from using your products?

The results from using our products can vary from person to person. However, to get an idea of the results you can expect, you can review some customer results on this page here and read over 8000+ customer reviews on this page here.

We also offer a money back guarantee on all of our products. If you are not satisfied with your purchase, you can contact us here for a full refund.

Product Info

How are your products different from other skincare brands?

Our products stand out from others in the skincare market in a few ways:

1. Expertise in Hyperpigmentation: We have specialized in addressing hyperpigmentation, making advanced solutions simple and easy to understand.

2. All-inclusive: We make beautiful and healthy skin accessible to everyone, not just a select group of people.

3. Natural and Scientifically backed: We harness the power of nature and utilize the latest scientific research to create our products.

4. Customer-centric: We are a Soul-FULL brand that truly cares for our customers and their well-being.

What sets Gleamin's approach to addressing hyperpigmentation apart from other skincare brands?

At Gleamin, our expertise lies in hyperpigmentation innovation and our goal is to deliver the highest performance ingredients and formulations in a format that can be easily received by the skin. Our products are formulated with the highest strength actives, yet still maintain a balance to keep the skin calm and healthy, allowing for optimal usage and visible results without any unpleasant side effects.

Unlike other companies who segment their products and ingredients, leaving the consumer to purchase multiple serums and potentially causing confusion and skin irritation, we strive to provide advanced actives in a cohesive and simplified manner. This allows the consumer to achieve even, gleamin skin with ease.

How long does it take to use the Clay Mask?

Our simple 3-step process makes using the mask quick and easy, and you'll be done in 10 minutes.

1. After cleansing, apply the mask evenly to your face using the brush provided.

2. Wait 10 minutes for the mask to dry completely.

3. Rinse gently with warm water and pat dry with a soft, clean towel. Once done, proceed with your normal skincare routine.

* Use 2-3 times per week for best results. Choose between a full face application, t-zone or spot treatment.

What results can I expect from using Gleamin products?

The results from using our products can vary from person to person. However, to get an idea of the results you can expect, you can review some customer results on this page here and read over 8000+ customer reviews on this page here.

We also offer a money back guarantee on all of our products. If you are not satisfied with your purchase, you can contact us here for a full refund.

Do your products contain any animal products or derivatives?

Our products are vegan-friendly and cruelty-free. We do not test on animals or use any animal components or by-products.

How often should I use the Clay Mask?

This depends on your goals. If your concern is dark spots, hyperpigmentation, or blemishes, we recommend using the mask 3 times a week. You can safely use it every day if you feel the need. To maintain a healthy glow, we suggest using it 1-2 times a week ongoing.

Can I use the Clay Mask if my skin is easily irritated?

The Vitamin C Clay Mask is formulated to be suitable for sensitive skin. If you're worried or have specific skin concerns, we recommend consulting with your doctor or testing the mask on a small patch to see how your skin reacts.

Are essential oils used in the Clay Mask?

The Vitamin C Clay Mask used to include essential oils. Since mid-2022 we have only been shipping the most recent formulation that does not include any essential oils. You can check for 'Essential Oil' in the ingredient list on the back of your box to see if your Clay Mask is with or without them. Alternatively, reach out to our support team here and provide the batch code on the bottom of your jar - we can tell you if it does or does not.

Orders, Payments, & Refunds

How do I place an order?

Placing an order with us is easy! Here's how:

1. Browse our website and select the products you would like to purchase.

2. Add the products to your shopping cart by clicking on the "Add to Cart" button.

3. Once you have added all the products you want to purchase, click on the shopping cart icon located on the top right corner of the website.

4. Review your order to ensure that everything is correct and then click on the "Checkout" button.

5. Fill in your shipping and billing information and select a shipping method.

6. Review your order again and click on the "Place Order" button.

7. You will be directed to our secure payment gateway where you can complete your purchase using your preferred method of payment.

If you have any questions or concerns regarding the ordering process, please contact us through our website's contact form or by sending an email to support@gleamin.com, we will be happy to assist you.

What forms of payment do you accept?

We accept a variety of payment methods to make your checkout experience as smooth and convenient as possible. We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Amazon Pay, AfterPay and other forms of payments offered by Shopify Checkout.

Please note that availability of payment methods may vary depending on your location, and we recommend checking at the time of checkout for more information. If you have any questions or concerns regarding payment options, please contact us through our website's contact form or by sending an email to support@gleamin.com, we will be happy to assist you.

How much does shipping cost?

Our shipping cost is dynamic throughout the year. This depends on time of year and market fluctuations. To see the current shipping cost, add your products to cart and click 'Checkout'. Once you've completed your shipping information our website will provide a most up-to-date shipping rate for your order.

Are there any discounts available?

Follow us on Instagram, TikTok and Facebook (@gleamin) or join our newsletter so you can stay updated about our latest promotions and exclusive deals!

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us immediately through our website's contact us form or by sending an email to support@gleamin.com. We will do our best to resolve the issue as quickly as possible. Please provide us with your order number and photos of the damaged or incorrect items. We may ask you to return the damaged or incorrect products and we will either send you a replacement or process a refund for you. Our priority is to make sure that you are satisfied with your purchase, and we will do everything we can to address any issues with your order.

How can I request a refund?

We are sorry to hear that you would like a refund! Click here to learn about Refund Policy and how to submit a request.

Can you explain your refund policy or money back guarantee?

Click here to learn about our Refund Policy and how to submit a request.

Shipping & Delivery

How long does it take for my order to be delivered?

You can expect your order to be delivered as follows, based on your location: U.S Domestic: 2-5 days, delivered using UPS or DHL. All international: 7-15 days delivered.

Do you ship internationally?

Yes, we do ship internationally. We are based in the USA and currently, we do ship to most international countries. However, please note that shipping availability and options may vary depending on your location, and we recommend checking at the time of checkout by selecting your country as the shipping location to see if we have an available shipping option there.

If you have any questions or concerns regarding international shipping, please contact us through our website's contact form or by sending an email to support@gleamin.com, we will be happy to assist you.

Will I have to pay any additional taxes or fees?

If you are located in the EU, you may receive duty and VAT charges upon import. Gleamin has no control over these charges - it is entirely up to the local government/border security, and customs office. If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. At that point in time, we can refund your purchase cost (minus shipping cost to and from your country).

What happens if I don't pick up my package?

If your package is not collected at the time of delivery, it may be returned to us. If you would then like a refund, you can click here to learn about the Refund Policy and how to submit a request.

Subscribe & Save

How does your subscribe & save program work?

Our Subscribe & Save program allows you to maintain your Gleamin routine with automatic deliveries. You can schedule your desired frequency and cancel it at any time. By automating your payments, you can take the hassle out of making orders and know that your product will automatically arrive just when you need it. Please note: AfterPay is not available for subscription orders.

What are the benefits of subscribing?

When you subscribe to our products, you'll enjoy several benefits including:

1. Convenience: You'll never run out of your favorite products and will always have them delivered right to your door on a schedule that works for you.

2. Savings: As a subscriber, you'll receive a special discount on each order.

3. Flexibility: You can easily adjust your subscription plan as your needs change, or pause or cancel your subscription at any time.

In short, subscribing gives you the peace of mind that you won't run out of your favorite Gleamin products.

Do I need an account to subscribe?

An account is not needed to subscribe to any of our products. However, we do recommend that you create one. This will make it easy to manage your subscription. You can make one here.

Can I choose how often my subscription deliveries occur?

You can change your subscription frequency to whatever works best for you, whether it's once a month or every other week. This can be done via your account login portal or by contacting our Customer Support Team, who will gladly assist you.

Can I skip a future delivery?

You can skip any upcoming order via your account login portal or by contacting our Customer Support Team, who will gladly assist you.

How do I update my payment information?

To update your payment information, please log in to your account and click on "SUBSCRIPTIONS" in the profile table. Alternatively, you can contact our Customer Support Team, who will gladly assist you.

How do I cancel my subscription?

To cancel your account, please log in to your account and click on "SUBSCRIPTIONS" in the profile table. Alternatively, you can contact our Customer Support Team, who will gladly assist you.

Company Info

Where is Gleamin located?

Gleamin Inc. is headquartered in Los Angeles, California. Our mailing address is: 113 N San Vicente Blvd, Suite 337, Beverly Hills, California 90211-2329, United States.

Does Gleamin have any physical stores?

We currently do not have any retail stores or pop-up locations. You can subscribe to our mailing list to be notified if this changes.

Can I buy Gleamin products in-store?

We are currently sold exclusively on our website or Amazon and cannot be purchased in-store.

How long have you been in business?

Jordan Smyth founded Gleamin in 2019.

Why was Gleamin started?

"Skincare is a personal mission for me, as I've battled rosacea since childhood. It was horrible! I developed broken blood vessels across my nose and cheeks, and this eventually led to a continuous red flush across my face. It wasn't really a problem for me, until I reached high school, which is when I started facing continuous comments about it from other students. After 3 or so years, I had had enough, so I set out to discover a solution. I ended up finding a short-term fix - Aloe Vera, and a mid-long-term fix - Vascular Laser Treatment. What I also found was my passion for helping others with their skin concerns too.

Combining this with my pursuit for total independence, I decided to start my own skincare brand. Fast forward to today, we've been able to help hundreds of thousands of people gain confidence in their own skin, naturally." - Jordan Smyth, Founder/CEO

What does Gleamin mean?

Gleamin means being the best you can be. That's what we want to help people do.

How is Gleamin different from other skincare brands?

We believe that beautiful, healthy skin should be accessible to everyone. That's why we've become experts in addressing hyperpigmentation and making advanced solutions simple and easy to understand. By harnessing the power of nature and utilizing the latest scientific research, we create products that not only nourish your skin but also support your overall well-being, connecting mind, spirit, and skin for a truly holistic approach to skincare. We are Soul-FULL brand that truly cares for our customers.

How can I get in touch with you if I have any questions or concerns?

You can contact us through our website's contact form here or by sending an email to support@gleamin.com.

Still have questions? Let's chat!

If there is something you still have a question about, use our contact us form.